Returns & Exchanges
We want you to love your Critical Role gear, but if you are not satisfied with your purchase, you may return eligible items within 30 days of delivery. Please ensure items are in their original condition and packaging to qualify for a refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip.
Label and Ship
Print the prepaid shipping label provided by the portal and drop off your package at any authorized carrier location.
Processing and Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing