Frequently Asked Questions
Everything you need to know about your Critical Role gear and collectibles.
How long will it take for my order to ship?
Most orders are processed within 2-3 business days. Shipping times vary by location, but domestic orders typically arrive within 5-7 business days after processing.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that international orders may be subject to customs fees, duties, and taxes which are the responsibility of the customer.
What is your return policy?
We accept returns on most items within 30 days of delivery, provided they are in original, unworn condition with all packaging intact. Limited edition items may have specific restrictions.
Can I change or cancel my order after it has been placed?
Once an order is placed, it moves quickly to our fulfillment center. Please contact our support team immediately; however, we cannot guarantee changes once the processing stage has begun.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage and your order number.